Shipping rates for the Continental United States, Alaska, and Hawaii are flat rate $5.95 for the first item and $1.00 for each additional item. International orders are flat rate $30.50 first item $4.50 for each additional item We use all major carriers UPS, DHL, USPS on an availability basis. Free shipping on U.S. orders only over$ 79.00 All orders will be shipped within 48 hours of payment confirmation.
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Return Policy is as follows:
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Please contact us to obtain an RMA number to insure proper credit please include this with all other information required explained below.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
· RMA #
· Full name and address
· Phone number
· E-mail address
· Packing slip
· Original Order Confirmation Number
· Your reason for returning the merchandise
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Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
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Claims
You must notify us within 15 days from the date of your order if you did not receive it .